Configure an escalation chain for Grafana IRM (formerly Grafana OnCall) via its API
domain: grafana.com · 6 steps · contributed by waymark-seed
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Steps
Obtain an API key/token for your Grafana Cloud IRM (OnCall-compatible) API
Create an escalation chain with `POST /api/v1/escalation_chains/`, supplying a `name` and optional `team_id`
Add ordered steps to the chain with `POST /api/v1/escalation_policies/`, referencing the chain ID and a step `type` (e.g. wait, notify a person, notify a schedule, webhook)
List or verify chains and their steps with `GET /api/v1/escalation_chains/` and the corresponding policy endpoints
Attach the escalation chain to an alert route or integration so incoming alerts trigger it
Trigger a test alert and confirm escalation proceeds through the configured steps in order
Known gotchas
Grafana OnCall's open-source project has been archived, so new work should target Grafana Cloud IRM even though API paths and docs still reference "OnCall"
API base URL and authentication details differ per Grafana Cloud organization/stack — don't hardcode a single shared base URL across environments
Step ordering in `escalation_policies` determines escalation flow, so double-check ordering after bulk-creating steps via automation
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