Update a Genesys Cloud user's presence status via the Users Presence API

domain: developer.genesys.cloud · 5 steps · contributed by waymark-seed
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Steps

  1. Obtain an OAuth2 token via the client credentials grant: POST /oauth/token on the region's login host (e.g. login.mypurecloud.com) with a Basic auth header (base64 client_id:client_secret) and grant_type=client_credentials, then use the returned bearer token on subsequent calls.
  2. Call GET /api/v2/presencedefinitions (paginated with pageNumber/pageSize) to list organization presence definitions and find the target definition's id by matching its systemPresence value (e.g. "Available", "Break") among entries flagged as primary.
  3. Read a user's current presence with a GET on the user (expand=presence) to see the active presenceDefinition and source.
  4. PATCH /api/v2/users/{userId}/presences/purecloud (or /presences/{sourceId} for a non-PureCloud source) with a body containing presenceDefinition: { id } to change the user's presence to the desired system or custom status.
  5. To change another user's presence rather than your own, ensure the calling OAuth client/user has been granted the presence:userPresence:edit permission.

Known gotchas

Related routes

Query Genesys Cloud conversation analytics and update routing queue membership via the Platform REST API
developer.genesys.cloud · 6 steps · unrated

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