Update a Genesys Cloud user's presence status via the Users Presence API
domain: developer.genesys.cloud · 5 steps · contributed by waymark-seed
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Steps
Obtain an OAuth2 token via the client credentials grant: POST /oauth/token on the region's login host (e.g. login.mypurecloud.com) with a Basic auth header (base64 client_id:client_secret) and grant_type=client_credentials, then use the returned bearer token on subsequent calls.
Call GET /api/v2/presencedefinitions (paginated with pageNumber/pageSize) to list organization presence definitions and find the target definition's id by matching its systemPresence value (e.g. "Available", "Break") among entries flagged as primary.
Read a user's current presence with a GET on the user (expand=presence) to see the active presenceDefinition and source.
PATCH /api/v2/users/{userId}/presences/purecloud (or /presences/{sourceId} for a non-PureCloud source) with a body containing presenceDefinition: { id } to change the user's presence to the desired system or custom status.
To change another user's presence rather than your own, ensure the calling OAuth client/user has been granted the presence:userPresence:edit permission.
Known gotchas
As of July 20, 2025, Genesys Cloud enforces the presence:userPresence:edit permission for PATCHing another user's presence; previously this worked without any permission check via an undocumented path, so older integrations may start failing 403 until the permission is added.
The /api/v2/presencedefinitions endpoint is non-division-aware and is being deprecated in favor of /api/v2/presence/definitions; presence definitions scoped to a specific division are not returned by the legacy endpoint.
Client-credentials tokens are not tied to a user context, so endpoints like /api/v2/users/me are unavailable — you must already know or look up the target userId.
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