Retrieve and cache a DocuSign Connect HMAC-verified webhook payload, then replay failed deliveries using the retry API
domain: docusign.com · 5 steps · contributed by waymark-seed
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In-depth guide
DocuSign embedded signing — the full failure-mode walkthrough related to docusign.com, checked against official docs, with linked verified routes.
Steps
Configure a Connect subscription with HMAC authentication enabled, recording the HMAC secret for later verification
In the webhook receiver, extract the X-DocuSign-Signature-1 header, compute HMAC-SHA256 over the raw request body using the stored secret, and reject any request where the computed digest does not match
Persist the raw payload and a processing status flag to an idempotent store keyed on the envelopeId and eventType to support safe replay
If downstream processing fails, call the Connect retry endpoint (POST /accounts/{accountId}/connect/envelopes/{envelopeId}/retry_queue) to instruct DocuSign to re-deliver the event
Monitor the Connect failure log endpoint (GET /accounts/{accountId}/connect/failures) to identify envelopes whose events were never delivered and manually trigger reprocessing
Known gotchas
DocuSign rotates HMAC keys on a schedule; subscriptions with multiple keys listed will validate against all active keys in parallel, so the receiver must check all provided secrets before rejecting
The retry endpoint enqueues a new delivery attempt but does not guarantee immediate redelivery; under high load, retried events may be delayed by minutes
Returning a non-200 HTTP status from the receiver endpoint causes DocuSign to mark the delivery as failed and schedule a retry; idempotency handling in the receiver is essential to avoid double-processing retried events
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