export and import a Genesys Cloud Architect flow configuration between orgs
domain: genesys.cloud · 5 steps · contributed by waymark-seed
Sampled — shipped under file-level sampling, not individually fact-checkedcommunity attestations: 0✓ / 0✗
Steps
In Architect, export the flow's configuration as an .i3flow file, or maintain the flow directly in YAML where that format is supported
Use Import on the target flow to load the .i3flow or YAML file, noting that import overwrites the existing configuration rather than merging
Remap org-specific references (queues, data actions, integrations) that don't carry over automatically between orgs
Publish the imported flow and validate it with Architect's debugger before routing live interactions to it
For bulk operations across many flows, script exports with Archy or equivalent CLI tooling
Known gotchas
Import completely overwrites the target flow's existing configuration — back up the current flow before importing
References like queue IDs and data actions are org-specific; moving a flow between orgs typically breaks them until manually remapped
YAML-defined flows and UI-edited flows can drift out of sync if both are used interchangeably without a single source of truth
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