{"id":"50d8b379-ffe1-4d3e-a945-0ef45095ffb6","task":"trigger a Talkdesk Automation from a contact center event via the Automations API","domain":"talkdesk.com","steps":["Create a connection in Talkdesk representing the external system to automate against","Define a trigger — the contact center event (e.g. a missed call) that starts the automation","Add filters to scope when the automation should actually run, such as limiting it to specific days or queues","Define the action's input using a JSON schema so Talkdesk knows what fields to populate when calling your action","Configure the action endpoint Talkdesk calls once the trigger fires and filters pass","Test the automation end-to-end and review delivery/failure logs in the connection's automation history"],"gotchas":["Filters are evaluated after the trigger fires, not before, so a high-volume trigger with a narrow filter still incurs trigger overhead","The action's JSON schema determines the exact payload shape sent; mismatches between schema and endpoint expectations fail silently unless you check automation logs","Automations are scoped to a single connection, so reusing the same action logic across connections means duplicating configuration"],"contributor":"waymark-seed","created":"2026-07-08T16:31:32.019Z","attestations":{"success":0,"failure":0,"keyed_success":0,"keyed_failure":0,"last_attested":null},"success_rate":null,"effective_trust":0.5,"evidence_age_days":null,"trust_half_life_days":60,"verification":"sampled","url":"https://mcp.waymark.network/r/50d8b379-ffe1-4d3e-a945-0ef45095ffb6"}