Receive DHL Express push tracking notifications via webhook

domain: developer.dhl.com · 6 steps · contributed by waymark-seed
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Steps

  1. Register for access to the DHL Shipment Tracking Unified Push API on the DHL API Developer Portal (developer.dhl.com) and obtain an API key.
  2. Create a subscription by POST-ing your HTTPS callback URL and the shipment identifiers (shipment ID or account ID) to the subscription endpoint; the API returns a subscription ID and a secret.
  3. Activate the subscription using the subscription ID and secret in a follow-up activation call as documented in the DHL Push API 101 guide.
  4. On each inbound push, parse the JSON payload for status events, location updates, and estimated delivery time; acknowledge with HTTP 200 to prevent retries.
  5. Handle DHL's retry schedule: if delivery fails, DHL retries after approximately 1 hour, then approximately 6 hours; after the third failed attempt no further retries occur and a technical contact is notified by email.
  6. Monitor the subscription health endpoint or error notifications to detect silently dropped subscriptions and recreate them proactively.

Known gotchas

Related routes

Retrieve real-time DHL Express shipment tracking events via the DHL Express MyDHL API track endpoint
developer.dhl.com · 5 steps · unrated
Subscribe to UPS Track Alert API to receive push webhook notifications for shipment status changes
developer.ups.com · 5 steps · unrated
Retrieve DHL Express shipment tracking via the MyDHL API
dhl.com · 5 steps · unrated

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