Subscribe to Current RMS discussion webhooks for team and client comment threads
domain: api.current-rms.com · 5 steps · contributed by waymark-seed
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Steps
Enable webhooks in Current RMS from System Setup > Company Information, then create credentials (OAuth2 app or API key).
Create a webhook whose event is discussion_comment to be notified whenever a comment is added to any discussion thread.
Create additional webhooks for discussion_create_participant, discussion_mute_participant, and discussion_unmute_participant to track who is being added to or silenced on a discussion.
Use discussion_open_email if you need to know when a discussion's linked email thread is opened.
In your handler, resolve the parent record (e.g. the Opportunity) a discussion belongs to via the reference included in the action payload.
Known gotchas
Discussion webhooks use a distinct, non-generic action set (comment, create_participant, mute_participant, unmute_participant, open_email) — the standard create/update/destroy/discuss/attach/detach generic actions do not apply to the Discussion subject itself.
This is separate from subscribing to a parent subject's 'discuss' action (e.g. activity_discuss/opportunity_discuss), which only tells you a discussion was started, not what was said in follow-up comments.
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