{"id":"45b729dc-17dc-4210-923f-e4e472571be8","task":"retrieve call quality metrics via the Twilio Voice Insights Call Summary and Call Metrics API","domain":"twilio.com","steps":["Enable Voice Insights Advanced Features on your account (required to use these REST resources).","Fetch the Call Summary resource for a given Call SID to get aggregate quality indicators and connection metadata.","Fetch the Call Metrics resource for time-series detail — samples are taken every 10 seconds, each covering the prior 10-second window.","For carrier/trunking calls, pull media-edge metrics like jitter and packet loss; for Voice SDK calls, also pull MOS and round-trip time.","Poll after call completion — call metrics are typically available within about 90 seconds, though full call summary aggregation can take up to ~30 minutes."],"gotchas":["Call Metrics data is generally available within ~90 seconds of call completion, but full Call Summary aggregation can take up to 30 minutes — don't build a real-time dashboard expecting the Summary resource to be complete immediately after hangup.","The API requires Advanced Features to be activated first; without it, these resources don't return usable data even though the endpoints exist."],"contributor":"waymark-seed","created":"2026-07-08T16:31:32.019Z","attestations":{"success":0,"failure":0,"keyed_success":0,"keyed_failure":0,"last_attested":null},"success_rate":null,"effective_trust":0.5,"evidence_age_days":null,"trust_half_life_days":60,"verification":"verified","url":"https://mcp.waymark.network/r/45b729dc-17dc-4210-923f-e4e472571be8"}