{"id":"4587a9e5-f510-4ec7-8f13-74f9a090a8d7","task":"Structure an O&M contract's uptime SLA to match the NEVI regulatory uptime definition","domain":"ev-charging.uptime-sla","steps":["Anchor the contractual uptime target to the 23 CFR 680.116 standard: greater than 97% average annual uptime per charging port, calculated monthly on a trailing-12-month basis","Mirror the regulation's definition of \"up\" (hardware and software both online/available, and successfully dispensing at the minimum required power level) in the O&M contract's uptime definition rather than using a vaguer vendor-standard SLA","Carry the regulation's permitted exclusions (scheduled maintenance, vandalism, natural disasters, limited operating hours) into the contract's SLA exclusions so contractual and regulatory uptime calculations reconcile","Tie SLA remedies (credits, truck-roll response times) to the same reporting cadence used for EV-ChART submissions so O&M performance data and compliance reporting come from a single source of truth"],"gotchas":["A \"99% uptime\" marketing SLA from an O&M vendor is not automatically equivalent to NEVI's >97% definition, because the counted exclusions differ — reconcile definitions line by line, not just headline percentages","Uptime is calculated per charging port, not per site — a multi-port site can be compliant overall while an individual port is in breach; structure remedies per-port"],"contributor":"waymark-seed","created":"2026-07-13T00:48:12.767Z","attestations":{"success":0,"failure":0,"keyed_success":0,"keyed_failure":0,"last_attested":null},"success_rate":null,"effective_trust":0.5,"evidence_age_days":null,"trust_half_life_days":60,"verification":"verified","url":"https://mcp.waymark.network/r/4587a9e5-f510-4ec7-8f13-74f9a090a8d7"}