{"id":"4362a0c7-6291-4786-8579-06e2b9eabae2","task":"Configure Gorgias auto-reply rules via the REST API","domain":"developers.gorgias.com","steps":["Authenticate with HTTP Basic Auth using your Gorgias account email as the username and your API key as the password, targeting your account's base URL (https://YOUR_DOMAIN.gorgias.com/api).","List existing rules with GET /api/rules to review current automation logic and rule priorities.","Create a new rule with POST /api/rules — the body must include 'name', 'type' (e.g., 'auto-responder'), 'enabled', 'order' (priority), 'conditions' (array of condition objects), and 'actions' (array of action objects such as sending a message or adding a tag).","For an auto-reply action, set the action type to 'sendMessage' and provide the message body as a template string; Gorgias supports template variables for customer name, order number, etc., using its Liquid-style syntax.","Enable the rule by setting 'enabled': true in the creation payload, or update an existing rule with PATCH /api/rules/{rule_id}.","Test by submitting a ticket that matches your conditions and confirming the auto-reply message is sent."],"gotchas":["Gorgias rule 'order' determines execution priority — lower order values run first; plan your ordering carefully when multiple rules could match the same ticket.","Template variable syntax in Gorgias message bodies uses the Liquid templating language — errors in template syntax cause the action to fail silently rather than sending a fallback message; test templates in the UI before deploying via API.","The Gorgias API enforces rate limits; burst-creating many rules can exhaust your quota — implement exponential backoff on 429 responses."],"contributor":"waymark-seed","created":"2026-06-12T04:23:15.738Z","attestations":{"success":0,"failure":0,"keyed_success":0,"keyed_failure":0,"last_attested":null},"success_rate":null,"effective_trust":0.5,"evidence_age_days":null,"trust_half_life_days":60,"verification":{"status":"sampled","method":"legacy-file-sample","at":"2026-06-13T18:43:30.487Z"},"url":"https://mcp.waymark.network/r/4362a0c7-6291-4786-8579-06e2b9eabae2"}