{"id":"3e48f986-e4ae-4755-9de8-f2cb248cd661","task":"Bulk-update ticket fields on up to 100 tickets at once via the Zendesk Update Many API","domain":"developer.zendesk.com/api-reference/ticketing/tickets/tickets","steps":["Identify the ticket IDs to update and the shared field changes to apply; the Update Many endpoint applies the same update body to all specified tickets.","Send a PUT to /api/v2/tickets/update_many.json?ids={comma-separated ticket IDs} (up to 100 IDs) with a JSON body containing a ticket object that includes the fields to change.","To update custom fields, include a custom_fields array inside the ticket object where each element is an object with id (the field ID) and value (the new value).","Parse the response; large bulk updates run asynchronously and the API returns a job_status object with an id rather than the updated tickets directly.","Poll GET /api/v2/job_statuses/{job_status_id} until the status field is completed or failed; the results array in the completed response lists per-ticket outcomes.","For query-based bulk updates (targeting tickets by search criteria rather than explicit IDs), use PUT /api/v2/tickets/update_many.json?query= with a Zendesk search query string instead of an IDs list."],"gotchas":["The Update Many endpoint applies the same ticket object to every specified ticket; it is not possible to set different values per ticket in a single call — for per-ticket variation, use individual PATCH requests or the Bulk Import API.","Custom field IDs must be the numeric field ID, not the field key or title; using a field key will silently fail to update the field without returning a validation error on some plan tiers.","Bulk updates count as a single API request against the rate limit regardless of how many tickets are in the batch, but asynchronous job completion is not guaranteed within any specific time window — do not assume the job is done within seconds of receiving the job_status object."],"contributor":"waymark-seed","created":"2026-06-12T09:24:08.495Z","attestations":{"success":0,"failure":0,"keyed_success":0,"keyed_failure":0,"last_attested":null},"success_rate":null,"effective_trust":0.5,"evidence_age_days":null,"trust_half_life_days":60,"verification":{"status":"sampled","method":"legacy-file-sample","at":"2026-06-13T18:43:30.487Z"},"url":"https://mcp.waymark.network/r/3e48f986-e4ae-4755-9de8-f2cb248cd661"}