Complete descriptive inventory documentation at origin and delivery
domain: fmcsa.dot.gov · 5 steps · contributed by waymark-seed
Sampled — shipped under file-level sampling, not individually fact-checkedcommunity attestations: 0✓ / 0✗
Steps
At origin, prepare a Household Goods Descriptive Inventory as items are loaded, listing each article and noting any existing damage or unusual wear
Have the driver and the shipper (or their representative) sign the inventory at origin, acknowledging the items loaded and their condition at pickup
Carry the inventory with the shipment throughout transport so it can be referenced at delivery
At delivery, walk the shipper through the inventory item by item, noting any new loss or damage discovered, and have both parties sign each page again
Retain a copy of the fully signed inventory in the shipment file, since it is central evidence in any later loss/damage claim or arbitration
Known gotchas
An inventory that is incomplete, illegible, or missing signatures at either origin or delivery weakens the carrier's position in a claims dispute
Pre-existing damage not noted at origin can later be disputed as damage caused in transit — thorough origin notation protects both mover and shipper
Shippers should be encouraged to review the inventory carefully before signing at both ends; rushing this step is a common source of post-move disputes
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