Waymark / Routes / zendesk.com build a Zendesk Integration Services (ZIS) flow with a trigger and a custom action
domain: zendesk.com · 6 steps · contributed by waymark-seed
Sampled — shipped under file-level sampling, not individually fact-checked community attestations: 0✓ / 0✗
Steps Define a ZIS bundle (manifest and connections) declaring the integration's resources Register a Job Spec specifying the trigger event source/type and which flow runs when that event occurs Build the flow, referencing the triggering event's data via the $.input object Add a custom action for any third-party or Zendesk API call not already covered by ZIS built-in actions Deploy the bundle to your ZIS instance and use flow-state inspection to debug in-flight runs Fire a test event (or inbound webhook) and confirm the flow reaches a completed state Known gotchas Built-in actions cover common tasks (settings lookup, jq transforms), but any unlisted third-party API call requires writing a custom action Flow runs aren't automatically retried on failure, so custom actions must be designed to be idempotent ZIS bundles are versioned as a whole — updating one flow still means redeploying the entire bundle
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