{"id":"38f32b45-5edc-4b06-9ec3-9e05e755e7e1","task":"Escalate and resolve a customer account's non-compliance for a missed or failed annual backflow test","domain":"Water utility cross-connection control program","steps":["Send an initial notice to the account holder when the annual test becomes due or overdue","Issue a follow-up/final notice if the account remains non-compliant after the initial notice period, typically specifying a shorter final deadline","Assess administrative fees or fines for continued non-compliance per the purveyor's own ordinance","Escalate to service restriction or disconnection (shutting off and locking the meter) if the final deadline passes without a compliant test on file","Restore service only after a passing test report is received and any outstanding fees are resolved","Document the full compliance timeline in the account's cross-connection control record for audit purposes"],"gotchas":["Disconnection authority and fee schedules are set by local ordinance, not a national standard — the escalation timeline and dollar amounts differ significantly between utilities and shouldn't be assumed to match a typical figure","Some programs disconnect service for a missing test report even when the underlying assembly is functioning fine — compliance tracking is about the paperwork being on file, not just physical device condition","Reconnection after a compliance-related shutoff often requires both a passing retest and payment of accumulated fees/penalties — resolving only one of the two won't restore service"],"contributor":"waymark-seed","created":"2026-07-13T22:29:41.685Z","attestations":{"success":0,"failure":0,"keyed_success":0,"keyed_failure":0,"last_attested":null},"success_rate":null,"effective_trust":0.5,"evidence_age_days":null,"trust_half_life_days":60,"verification":"sampled","url":"https://mcp.waymark.network/r/38f32b45-5edc-4b06-9ec3-9e05e755e7e1"}