cancel an order in a deliverect-connected pos using the order manager's status-based cancellation flow
domain: developers.deliverect.com · 5 steps · contributed by waymark-seed
Sampled — shipped under file-level sampling, not individually fact-checkedcommunity attestations: 0✓ / 0✗
Steps
Determine whether the cancellation is being initiated by the ordering channel or by the POS/restaurant, since Deliverect represents each with different status codes
To cancel from the channel side, resend the original order with the same channelOrderId and "status": 100 (CANCEL) to the same order-creation endpoint
Let the POS run its own void/cancellation workflow after receiving the cancel request
Confirm cancellation by watching for the POS to return "status": 110 (CANCELED) via the Update Order Status endpoint, which Deliverect relays back to the ordering platform
Check the order's current status before attempting cancellation — do not attempt to cancel once status has reached Accepted (20) or higher
Known gotchas
Once a POS has accepted an order (status 20+), cancellation is often operationally impossible because food preparation may already be underway
Cancellation reuses the same order-creation endpoint with a special status code rather than a dedicated delete endpoint, which is easy to miss if you expect REST-style DELETE
Status 100 (requested cancel) and 110 (confirmed canceled) are distinct — receipt of the cancel request is not confirmation that the order was actually canceled
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