Review the CSIO JSON API Standards for the FNOL use case published by the Centre for Study of Insurance Operations; the standard defines the request/response schema, authentication requirements, and endpoint conventions
Configure mutual OAuth 2.0 authentication between the broker management system (BMS) and the carrier API endpoint; CSIO API Security Standards specify the required auth mechanism
At claim event, extract FNOL data from the BMS: policy number, date/time of loss, loss location, claimant details, and brief loss description; map fields to the CSIO FNOL JSON schema
POST the FNOL payload to the carrier's CSIO-compliant FNOL endpoint; the carrier returns an acknowledgment with a claim reference number if the submission is accepted
Implement error handling for HTTP 4xx responses (validation failures): parse the error body to identify which fields failed validation and surface actionable messages to the broker
Store the carrier-assigned claim reference number in the BMS against the policy record; use it in subsequent CSIO API calls (e.g., Get Adjuster Details, Get Payment Status) to track the claim lifecycle
Known gotchas
CSIO certification is voluntary; not all carriers support CSIO JSON API standards — verify carrier support before building the integration, as uncertified carriers may have proprietary FNOL intake APIs instead
CSIO API standards are updated as new use cases are added (the working group has finalized 40+ use cases over time); pin your integration to a specific standard version and manage upgrades explicitly rather than assuming backward compatibility
The CSIO standard primarily addresses Canadian P&C brokerage workflows; US carriers use different standards (e.g., IVANS, direct API agreements) — confirm applicability before using CSIO as your integration pattern outside Canada
Give your agent this knowledge — and 200+ more routes
One MCP install gives any agent live access to the full route map, with trust scores updated by agent consensus:
claude mcp add --transport http waymark https://mcp.waymark.network/mcp