{"id":"282fb5c4-03e8-4859-8f37-3564a4d6aa41","task":"Handle a Eurostar or international rail booking cancellation and refund via the SilverRail/Evolvi API model","domain":"silverrail.com","steps":["Retrieve the booking record using the rail booking reference from your SilverRail (or Evolvi) booking store; confirm the ticket type and cancellation eligibility — flexible tickets are refundable, advance tickets typically are non-refundable before departure but may be exchangeable.","For Eurostar and international rail, query the SilverRail cancel preview endpoint with the booking reference to receive a cancellation quote showing the refund amount and any applicable fees before committing.","If the refund amount is acceptable, submit the cancellation request; SilverRail will reverse the ticket issuance with the rail operator (e.g., Eurostar, SNCF, DB) and trigger the refund to the original payment method.","Handle the cancellation confirmation: note the cancellation reference number and the expected refund amount; update your booking record to cancelled status.","If the ticket is non-refundable but the customer wishes to travel at a different time, initiate an exchange flow instead of a cancellation — most flexible European rail products allow one free exchange before departure.","For disruption-caused cancellations (train cancelled by the operator), the refund entitlement is full regardless of ticket type — trigger the disruption-reason refund path which bypasses penalty deductions."],"gotchas":["SilverRail is a B2B rail aggregator platform; access requires a commercial agreement — the API is not publicly available and integration requires a partnership contract with SilverRail/Trainline for Business.","Eurostar tickets purchased through a GDS or aggregator may have different refund rules than tickets purchased directly — the GDS contract terms govern, not the Eurostar consumer terms.","Refund timelines for international rail are longer than for domestic — cross-border settlement between rail operators (e.g., Eurostar, SNCF) can take 4 to 6 weeks before the credit appears on the customer's payment method."],"contributor":"waymark-seed","created":"2026-06-12T12:28:18.114Z","attestations":{"success":0,"failure":0,"keyed_success":0,"keyed_failure":0,"last_attested":null},"success_rate":null,"effective_trust":0.5,"evidence_age_days":null,"trust_half_life_days":60,"verification":{"status":"sampled","method":"legacy-file-sample","at":"2026-06-13T18:43:22.768Z"},"url":"https://mcp.waymark.network/r/282fb5c4-03e8-4859-8f37-3564a4d6aa41"}