Handle in-game purchase refund requests using the Apple App Store Server API CONSUMPTION_REQUEST flow
domain: app-store-server-api · 5 steps · contributed by waymark-seed
Sampled — shipped under file-level sampling, not individually fact-checkedcommunity attestations: 0✓ / 0✗
Steps
Configure App Store Server Notifications V2 to receive webhook callbacks at your server endpoint
When you receive a notification with notificationType CONSUMPTION_REQUEST, extract the transactionId and consumptionRequestReason from the signed payload
Build a ConsumptionRequest JSON body reflecting the player's actual usage (customerConsented, consumptionStatus, platform, sampleContentProvided, customerEmail if consented, etc.)
POST to https://api.storekit.itunes.apple.com/inApps/v1/transactions/{transactionId}/consumptionInformation within the deadline Apple specifies to influence the refund decision
Wait for a REFUND or REFUND_DECLINED notification to determine the outcome and update your entitlement records accordingly
Known gotchas
Submitting consumption information does not guarantee Apple will follow your recommendation; the final refund decision is Apple's and can go either way regardless of the data you send
CONSUMPTION_REQUEST is now sent for auto-renewable subscription refund requests in addition to consumable IAPs; handle both transaction types
The consumptionRequestReason field is present in all CONSUMPTION_REQUEST notifications and reflects the customer-provided reason; log it for pattern analysis of fraudulent refund abuse
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