Allocate staff to ServiceM8 job bookings and query technician availability
domain: developer.servicem8.com · 6 steps · contributed by waymark-seed
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Steps
Confirm the Job Allocations add-on is activated on the account (Settings > ServiceM8 Add-ons), since staff allocation is gated behind this feature
Create or update a job with a booking/schedule window rather than requiring an exact fixed time, if your workflow allows flexible arrival windows
Use the allocation endpoints to assign staff to the job, searching/filtering by staff_uuid and active status to find current allocations
Query job activities filtered by end date and user_uuid to see what a given staff member already has scheduled
Cross-reference staff shift/availability data before allocating to avoid double-booking a technician
Re-fetch the job's allocations after assignment to confirm the staff member is correctly linked
Known gotchas
Staff allocation functionality depends on the Job Allocations add-on being enabled — the base API job/activity objects exist regardless, but allocation semantics differ if the add-on isn't on
There isn't a single dedicated 'staff availability' endpoint that returns free/busy directly — availability is typically derived by combining job activity queries with your own business-hours logic
Booking windows (date ranges) versus exact scheduled times are handled differently in the job record — check which your account/workflow uses before assuming an exact start time is always present
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