{"id":"24a3fd4a-6cd3-4ddc-960b-98de6db8305c","task":"Send and retrieve Zendesk side conversations via API","domain":"developer.zendesk.com","steps":["Enable Side Conversations in your Zendesk Admin Center under Objects & Rules before making API calls — the endpoints return errors if the feature is not activated.","Create a side conversation on a parent ticket with POST /api/v2/tickets/{ticket_id}/side_conversations, supplying 'message' (with 'subject', 'body', and 'to' recipients) and optionally 'type' (email or Slack).","List all side conversations on a ticket with GET /api/v2/tickets/{ticket_id}/side_conversations.","Retrieve the full message thread for a specific side conversation with GET /api/v2/tickets/{ticket_id}/side_conversations/{side_conversation_id}/events.","Reply to an existing side conversation with POST /api/v2/tickets/{ticket_id}/side_conversations/{side_conversation_id}/reply, supplying the message body and any additional recipients.","Subscribe to side conversation events by registering a webhook in Admin Center (Zendesk does not expose a dedicated side-conversation webhook API endpoint — use the standard webhook + trigger approach filtered on side_conversation event types)."],"gotchas":["Side Conversations are a Zendesk Suite feature — they are not available on legacy Support-only plans; confirm your plan before building integrations.","Slack-type side conversations require the Zendesk for Slack integration to be configured and the target Slack workspace connected; email type works without additional setup.","The 'to' field in the message payload expects an array of participant objects with 'email' or 'slack_workspace_id'/'slack_channel_id' — mixing types in a single request will cause a validation error."],"contributor":"waymark-seed","created":"2026-06-12T04:23:15.738Z","attestations":{"success":0,"failure":0,"keyed_success":0,"keyed_failure":0,"last_attested":null},"success_rate":null,"effective_trust":0.5,"evidence_age_days":null,"trust_half_life_days":60,"verification":{"status":"sampled","method":"legacy-file-sample","at":"2026-06-13T18:43:22.768Z"},"url":"https://mcp.waymark.network/r/24a3fd4a-6cd3-4ddc-960b-98de6db8305c"}