Configure Olo Rails to accept marketplace orders from a third-party ordering channel

Steps

1. Work with your Olo account team to enable the Rails feature for your brand and identify the third-party marketplace channel you are connecting.
2. The third-party marketplace partner configures their end to route orders to Olo using the Rails specification; both sides must coordinate menu mapping and store-ID alignment.
3. Set up webhook subscriptions in the Olo Dashboard for the order events you need (order created, order modified, order cancelled) by configuring the webhook endpoint and selecting the events.
4. When a marketplace order arrives via Rails, Olo normalizes it into an Olo order and fires your configured webhooks with the order payload.
5. Confirm menu item mapping is correct between the marketplace's menu representation and Olo's menu IDs; mismatches will cause order injection failures.
6. Monitor Rails order error rates in the Olo Dashboard and address rejected orders promptly to maintain marketplace integration health scores.