Collect a payment from a signer during the DocuSign signing ceremony using the Payments feature
domain: developers.docusign.com · 6 steps · contributed by waymark-seed
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Steps
Configure at least one payment gateway (e.g., a supported processor like Stripe or Braintree) for the account in advance via DocuSign's payment gateway management settings — this account-level setup yields a gatewayAccountId to reference and is a prerequisite before any API call can charge a signer.
When building the envelope's recipient tabs, add a Formula tab configured with a paymentDetails object (rather than a plain signature/text tab); paymentDetails includes gatewayAccountId, gatewayName, currencyCode, and a lineItems array (each with name, description, amount/quantity) describing what's being charged.
Send the envelope as normal; during the signing ceremony, DocuSign inserts a payment collection form (e.g., credit card entry) at the payment tab's location before the signer can finish signing.
DocuSign passes envelope ID, recipient name/email, and the configured line-item details to the gateway to process the charge; DocuSign does not store or process the raw card data itself.
After completion, check the paymentDetails status/chargeId fields on the completed envelope to confirm the charge succeeded, and reconcile against the gateway's own transaction records.
Plan workflow and retry/void logic around payment being a blocking step: if the signer cannot complete payment, the envelope cannot be completed.
Known gotchas
Payments requires a supported gateway to already be connected and configured at the account level — there is no DocuSign-native payment processor; the API call is meaningless without that setup, which is typically done through the DocuSign web console.
The payment 'tab' is implemented as a Formula tab carrying a paymentDetails payload, not a dedicated top-level tab type — teams often mistakenly look for a nonexistent PaymentTab object.
DocuSign explicitly does not store cardholder data — for durable reconciliation you must capture the gateway's own chargeId rather than expecting DocuSign to be the system of record for payment details.
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