Upload and manage claim photos and supporting documents through a cloud storage pipeline

Steps

1. Provide an authenticated upload endpoint or pre-signed URL mechanism (using a cloud storage service) so claimants and adjusters can upload photos and documents directly to cloud storage without routing files through your application server
2. Enforce file type validation (accept JPEG, PNG, PDF, HEIC) and maximum file size limits at the upload stage; reject unsupported formats with a clear error message before storage occurs
3. On successful upload, generate a persistent document record in your claims management system associating the file storage reference, document type (e.g., 'damage photo', 'repair estimate', 'police report'), uploader identity, and upload timestamp with the claim number
4. Run automated virus and malware scanning on uploaded files before making them accessible to claim reviewers; quarantine files that fail the scan and alert the security team
5. Implement role-based access controls so that claimants can only view their own claim documents, adjusters can view and annotate documents for their assigned claims, and supervisors have broader access; log all document access for audit purposes