Configure HubSpot Service Hub ticket pipelines and automate ticket status transitions via the CRM Tickets API
domain: developers.hubspot.com · 6 steps · contributed by waymark-seed
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Steps
Authenticate with a HubSpot Private App access token (Bearer) against https://api.hubapi.com
GET /crm/v3/pipelines/tickets to list all ticket pipelines and capture the pipelineId and stage IDs (hs_pipeline_stage values) needed for status transitions
POST /crm/v3/objects/tickets with properties including subject, hs_pipeline, hs_pipeline_stage, hs_ticket_priority, and any custom properties to create a new ticket
PATCH /crm/v3/objects/tickets/{ticketId} with updated hs_pipeline_stage to move the ticket to the next pipeline stage (e.g., from 'New' to 'Waiting on customer')
POST /crm/v3/objects/tickets/{ticketId}/associations/contacts/{contactId}/ticket_to_contact to associate the ticket with the customer contact record
GET /crm/v3/objects/tickets/{ticketId}?properties=hs_pipeline_stage,hs_ticket_priority,createdate,closed_date to retrieve ticket details for SLA reporting
Known gotchas
Pipeline and stage IDs are opaque numeric strings that differ between HubSpot portals — never hardcode stage IDs; always retrieve them dynamically via the pipeline endpoints at runtime or during setup
The HubSpot Tickets API is part of the CRM Objects API and uses the same /crm/v3/objects/tickets path regardless of the Service Hub tier; however, some pipeline automation features require a Service Hub Professional or Enterprise subscription to activate
Associations between tickets and contacts, companies, or deals must be created as a separate API call after ticket creation — they cannot be set in the initial POST body in the v3 API
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