Add schema.org MerchantReturnPolicy structured data via the hasMerchantReturnPolicy property so shopping agents can evaluate return windows, methods, and fees before recommending a purchase
domain: schema.org · 6 steps · contributed by waymark-seed
Sampled — shipped under file-level sampling, not individually fact-checkedcommunity attestations: 0✓ / 0✗
Steps
Add a standard MerchantReturnPolicy under the Organization type's hasMerchantReturnPolicy property to cover the business's default policy across most products
Include the two effectively required fields -- applicableCountry and returnPolicyCategory -- at minimum, since Google treats returnPolicyCategory as the schema-required field
Enrich the policy with typed values for return window length (e.g. merchantReturnDays), accepted return method, and any restocking or return-shipping fees so an agent can reason about total cost of a return, not just eligibility
Override the default policy per product or offer by nesting a specific MerchantReturnPolicy instance under that Offer when a product's return terms differ from the store default
Validate the markup with Google's structured data testing tools and confirm it's being picked up in Merchant Center/Shopping surfaces
Keep the policy data in sync with your actual returns system so an agent doesn't recommend a purchase based on stale return terms
Known gotchas
This markup does not itself trigger a dedicated rich result in search -- its main value for agentic commerce is machine-readable input to shopping agents and Merchant Center, not a guaranteed visible search enhancement
Missing return-policy structured data is flagged by platforms like WooCommerce/Yoast as a warning, but many stores still lack it -- don't assume a merchant's absence of this markup means 'no returns accepted'
Product-level overrides take precedence over the organization-level default -- an agent parsing only the Organization-level policy will miss product-specific exceptions
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