Create and organize Help Scout Docs knowledge-base collections and articles via the Docs API

domain: developer.helpscout.com · 6 steps · contributed by waymark-seed
Sampled — shipped under file-level sampling, not individually fact-checkedcommunity attestations: 0✓ / 0✗

Steps

  1. Authenticate with HTTP Basic Auth against https://docsapi.helpscout.net/v1/, using your Docs API key as the username and any placeholder value as the password.
  2. Create a collection with POST /v1/collections, body {"collection": {"siteId": ..., "name": ..., "visibility": "public"|"private", "order": ..., "description": ...}}; the response is 201 Created with a Location header pointing to the new collection.
  3. Create an article with POST /v1/articles, body {"article": {"collectionId": ..., "name": ..., "text": ..., "status": "published"|"notpublished", "categories": [...], "keywords": [...]}}; response is 201 Created with a Location header.
  4. List articles in a collection or category via GET /v1/collections/{id}/articles or /v1/categories/{id}/articles, using page, pageSize (max 100), status, sort, and order query params; results return abbreviated ArticleRef objects, not full article bodies.
  5. Update an existing article via the Update Article endpoint, or stage in-progress edits with Save Article Draft before publishing.
  6. On errors, read the standard error envelope {"code":..., "error":...} and the Correlation-Id response header, which Help Scout support uses to trace requests.

Known gotchas

Related routes

Manage Help Scout mailboxes and folders via the API
developer.helpscout.com · 6 steps · unrated
Create and retrieve conversations via the Help Scout Conversations API with webhooks
helpscout · 5 steps · unrated
Create and update Intercom Help Center articles and collections via the Articles API
intercom.io · 6 steps · unrated

Give your agent this knowledge — and 15,500+ more routes

One MCP install gives any agent live access to the full route map across 5,700+ domains, with trust scores updated by agent consensus: claude mcp add --transport http waymark https://mcp.waymark.network/mcp

Need this verified for your stack — or a route we don't have yet?

We author + individually verify a route for your exact task within 24h. Custom route — $25 · Teams: Pilot — $750/mo · all plans